Impulse Computers

MANAGED IT SERVICES

Outsourcing your technology services to Impulse Computers Solutions gives you a team of IT specialists at your service

PROACTIVE IT MANAGEMENT AND ON-DEMAND SUPPORT

No two businesses have the same IT requirements. That’s why Impulse Computers Solutions offers a range of managed it services and support plans that are flexible enough to meet any support needs. While we offer options that include only 24/7 infrastructure monitoring and maintenance services, most clients opt for our full Managed IT Services and Solutions, available through our various Technology Transformation Services plans.

We can completely take over your IT management or augment and extend your team, complementing your internal IT staff by offloading some of their day-to-day operations so they’re free to focus on other important areas of your business. 

EXTENSIVE EXPERTISE IN MANAGED IT SERVICES

Impulse Computers Solutions has been delivering high-performing technology solutions and prompt, professional managed it services and support with a laser-like focus on our clients’ success. Partnering with us means our technicians will proactively monitor your IT environment and fix issues before they arise. Even better, they will provide sound advice, recommendations, and guidance on how you can leverage technology to transform the way you do business..

WHAT’S INCLUDED IN OUR TECHNOLOGY TRANSFORMATION SERVICES

24/7 Help Desk

Our technicians are always available to help with your IT issues

Remote & On-site Support

We can troubleshoot problems remotely or come to your location when needed

Emergency Support

Urgent support requests will be responded within 1 hour, guaranteed

Network Monitoring

We work around the clock to monitor your systems and preemptively resolve issues

Software Updates

Get peace of mind knowing your applications are always up to date and working as expected

Backup and Recovery

We regularly back up your data to ensure your business continuity in the event of a disaster

TOTAL SUPPORT SERVICES

FLAT FEE WORRY FREE IT SUPPORT

System Monitoring Essentials

  • System Monitoring Essentials
  • DNS Web Filtering
  • Email Spam Filtering
  • 24×7 Network Monitoring and Server Operating Systems Monitoring
  • Security Patching & PC Performance Optimization

Systems Administration

  • Administration of Microsoft Office 365, Azure and associated licenses
  • Virtual / Physical server management
  • Firewall and network monitoring and management
  • IT Vendor liaison
  • IT Asset tracking and lifecycle management
  • Monitoring and management of data backup systems

IT Strategy*

  • Comprehensive Technical Assessment
  • Technology Roadmap and IT Risk Remediation options
  • Network Overview and Documentation
  • Business Continuity and Disaster Recovery plan

Unlimited End User, Network and Infrastructure Support Services

  • 24×7 LIVE Desk Remote Support Services
  • After-Hours, Weekends and Holidays included
  • Onsite Support Services Included as needed
  • Service Level Agreement includes Guaranteed Response Times

Dedicated Team

  • Partner Success Manager
  • Lead Technical Consultant

*Projects not included in monthly support cost

LIVE DESK UNLIMITED REMOTE SUPPORT

System Monitoring Essentials

  • System Monitoring Essentials
  • DNS Web Filtering
  • Email Spam Filtering
  • 24×7 Network Monitoring and Server Operating Systems Monitoring
  • Security Patching & PC Performance Optimization

Systems Administration

  • Administration of Microsoft Office 365, Azure and associated licenses
  • Virtual / Physical server management
  • Firewall and network monitoring and management
  • IT Vendor liaison
  • IT Asset tracking and lifecycle management
  • Monitoring and management of data backup systems

Unlimited End User, Network and Infrastructure Support Services

  • 24×7 LIVE Desk Remote Support Services
  • After-Hours, Weekends and Holidays included
  • Onsite Support Services Included as needed
  • Service Level Agreement includes Guaranteed Response Times
ESSENTIAL SUPPORT PLAN (MONITORED ACCOUNT)

System Monitoring Essentials (per device basis)

  • AI-Based Anti-Virus
  • DNS Web Filtering
  • Email Spam Filtering
  • 24×7 Network Monitoring and Server Operating Systems Monitoring
  • Security Patching & PC Performance Optimization

End User, Network and Infrastructure Support Services (billed by the hour)

  • 24×7 LIVE Desk Remote Support Services (billed in 15 minute increments)
  • Remote After-Hours, Weekends and Holidays Support (billed hourly)
  • Service Level Agreement includes Guaranteed Response Times

Impulse Computers Solutions SHIELD MANAGED SECURITY

STANDARD

IT Support

  • Antivirus/ Anti-Malware
ADVANCED

All the benefits of Standard, plus:

  • Multi Factor Authentication
  • Email Phishing /Spoofing / Spam Protection
  • Web Content Filtering
  • Cybersecurity Risk Assessment
  • 8am-6pm Local Time M-F. Additional hours at discounted rate of $125 / hour
  • 8am-6pm Local Time M-F. Additional hours at discounted rate of $125 / hour
PRO

All the benefits of Advanced, plus:

  • Single Sign On Deployment
  • Security Incident Response
  • AI Threat Intelligence and Response
  • End User Security Awareness Training
  • Disk Encryption / Data Protection
  • Network Security Auditing & Management
  • Identity Management + Conditional Access
  • Endpoint Detect and Response (EDR)
  • ERGOS SHIELD Score

THE SMART APPROACH TO IT MANAGEMENT

Technology Transformation Services from Impulse Computers Solutions allow you to focus on your business instead of IT challenges. We’ll help you to understand the importance of managed it services, become an extension of your team, handling equipment maintenance, strengthening security, addressing issues proactively, resolving problems as they arise, and helping you plan for future growth.

The benefits of Technology Transformation Services are clear:

  • Predictable monthly costs
  • Reduced labor expenses
  • Enhanced security
  • Improved productivity
  • Better collaboration

Cloud Solutions

Critical infrastructure and productivity-boosting apps for streamlined operations and enhanced collaboration

Cybersecurity

Impulse Computers Solutions SHIELD Managed security solutions that keep your data safe and business reputation intact

Managed IT Services

All-inclusive IT support plans that cover every aspect of your office technology

GET ALL-INCLUSIVE IT MANAGEMENT FOR A FIXED MONTHLY FEE